Fraktpolicy

Shipping Policy

Last updated: September 8, 2026

Thank you for shopping with us! We’re committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales, or holidays, processing times may take a little longer. We appreciate your patience and will do our best to keep you updated.

Shipping Times

Once your order has been dispatched, estimated delivery times are:

UK Standard Shipping: [2–5 business days]
UK Express Shipping: [1–2 business days]
International Shipping: [5–15 business days]

Please note that these are estimated delivery times and are not guaranteed. Delays can occasionally occur due to postal services, customs, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Free shipping:

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 24–48 hours for tracking information to become active after your order has been shipped.

International Orders

We currently ship to Sweden.

International customers may be responsible for customs duties, import taxes, or other fees charged by their country's customs authorities. These charges are not included in the purchase price or shipping cost unless otherwise stated.

We are not responsible for delays caused by customs.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at admin@julietteh.com. We’ll do our best to update the address before your order is dispatched, but we cannot guarantee that changes will be possible.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, we cannot be held responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us at admin@julietteh.com within [48 hours] of delivery and provide photos of the packaging and damaged item. We’ll review the situation and work with you to find an appropriate solution.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbours, and your local delivery provider.